TERMS

Thank you for ordering from deeserret.com
Some items are made to order and it may take 3-5 days of production.
All deeSerret garments are produce by the designer and team.
All items are made in New York.

 

SHIPPING

Orders may take up to 24 hours to process.
We ship orders to all USA.

Standard shipping¬† –¬†$10.00 (1-3 business days after production)
Express shipping – $30.00 (1 business days after production)

Your shipping confirmation email will tell you how to track your package.

Sales tax is only applicable to merchandise shipped to a New York, Virginia, or Washington state address.
Domestic orders placed Monday through Friday by 12:00pm EST (excluding holidays) are shipped the same day.*
Orders placed after 12:00pm EST or holidays are shipped the next business day.*
Orders placed Saturday and Sunday will ship out the following Monday (excluding holidays).*

*If production is not needed.

 

INTERNATIONAL SHIPPING

Regardless of the service you choose, you may be responsible for import duties and taxes on your international order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information. Please note transit times above are provided by carrier and are not necessarily guaranteed.

For international orders and shipping, please contact us.

 

RETURNS

We will gladly accept unworn, unwashed or defective merchandise with original tags for credit or item exchange within 7 days of purchase. The returned package must be postmarked within 10 days of the original purchase date. All sale items are final sale and cannot be returned for exchange, credit, or refunds. The customer is responsible for return shipping costs as well as items lost or damaged.

Pack and seal your return merchandise securely (in the original packaging if possible) and include the completed return form or the original invoice. Shipping and handling charges are not refundable.

You can send items back to us at the address below using any traceable|insured shipping method. Online purchases must be returned to the below address:

36-45 30th Street, Suite #3
Astoria, NY 11106

 

Attn: Web returns
We maintain a strict policy regarding worn merchandise and the buyer understands that it is up to our discretion. If we deem a product unfit for an exchange, we will return the merchandise to buyer using ground shipping and give notification through the buyer’s personal email.

 

 

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